Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days.

Shipping Times

United States: 8–12 business days
(Tracking included on all orders.)

Delays

Shipping may be delayed due to high order volume, customs, or carrier issues.
Please allow additional time during holidays.

Wrong Address

PetMochi™ is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Missing Packages

If tracking shows “delivered” but you did not receive your package, please contact the carrier.
If the carrier confirms a loss, we will provide a replacement.